Tech Support Channels
A One–Hour Response Guarantee
All your help requests will be replied to in maximum 1 hour after the support ticket or e–mail is submitted. If your issue needs additional assistance from a sysadmin, we’ll forward the ticket or the e–mail to the person in charge and we will leave a note to notify you that more time will be needed for finding a solution. And if you order the Admin Services package, any of the server management services included there will be performed whenever you like.
A Top–Notch Help Desk Support Service
We’ll be available to you 24–7–365 to reply to any questions that you may have regarding our Site Control Panel or any of the applications that we have installed for you on the dedicated hosting server. If you also require help tackling server management procedures, you can check out our Admin Services package, which includes backup space, weekly OS updates, server monitoring and restarting services, as well as software installation and troubleshooting services
A User–Friendly Help Area
Our Site Control Panel has been installed by default for every Linux dedicated servers hosting package. Among its features is a rather convenient integrated knowledgebase that will walk you step by step on all the actions that you can perform. The majority of instructional articles have video versions that demonstrate all the actions that you can perform in a very illustrative way. You will find the instructional articles and the video tutorials in the upper right corner of each section of the hosting Site Control Panel.