Learn just what exactly phone support includes inside the web hosting world.
You will find plenty of cloud web hosting providers on the market today, however many of them are resellers who have minimal resources, especially in terms of support. A way to distinguish them is the option to get in touch with the company over the phone. The type of support that you'll have via this way of communication may vary depending on the provider - several of them provide expert telephone support, while others offer basic and customer support only since some issues are more time-consuming and it's quicker to be resolved through a support ticket, particularly if the issue needs to be escalated. However, it is good to know that you could always get in touch with your website hosting provider as there're plenty of small-scale matters which can be managed without difficulty and in a timely manner with a telephone call, not mentioning that you'll be able to get more details about the services even before you become a client.
Phone Support in Cloud Web Hosting
Because we have live telephone support 14 hrs a day, you will be able to contact us and talk with one of our customer support agents to get more information about all Linux cloud web hosting packages that we offer and ensure that our servers match the system requirements for your sites before you purchase anything. For your convenience, we now have telephone numbers on 3 different continents so that you're able to call the one nearer to you - in the United States of America, the UK or Australia. In case you're already an existing customer, you will be able to call us about general and billing matters, and even about some tech matters. If the issue is strictly technical or it needs more time to investigate, you will have to go through our ticketing system, that will allow both you and our tech support team to keep track of the information provided by both sides.