One-Hour Response Guarantee
Understand much more about the 1-hour response time guarantee and just how you, as the client, may benefit from it.
If you ever have any enquiries related to your web hosting account or if you experience a problem with your websites, you will need to get in touch with the respective hosting provider’s customer support team. It may not make a difference how soon they will reply if you’ve got a general enquiry, but a problem such as a mishandled web app update, for instance, may result in your site becoming damaged or unreachable on the web. And the longer you have to wait for the support team to lend you a hand, the longer the website will be out of order. If you offer goods or services online, any outage will damagingly affect your site and you can lose current or prospective customers. Many hosting providers, predominantly resellers, respond to e-mails and trouble tickets within 24 hours, but in the electronic age that is much too long, since clients will rarely go back to a website that is not functioning properly over prolonged spans of time.
One-Hour Response Guarantee in Cloud Web Hosting
Our Linux cloud web hosting packages include a 1-hour reply time guarantee, which suggests that no matter what query or obstacle you might have, we’ll always be there to lend a hand. The fact is, it seldom takes more than 30 minutes to get a problem sorted out or a query answered, and this is valid for both sales and technical matters. Our client service staff representatives are available 24x7, even on legal holidays and weekends, which means that you will get immediate assistance whenever you need it. We know exactly how costly time can be, so by the time we respond to your e-mail or trouble ticket, we’ll have looked into the matter and, if we haven’t solved it, we will give you more information about what you have to do on your end – when the case requires it. With our support services, you can be certain that there will be somebody to lend you a helping hand instantly, regardless of the hour.