In case you’ve purchased a web hosting package and you’ve got certain questions regarding a particular feature/function, or if you’ve run into some complication and you need support, you should be able to contact the respective client care staff. All hosting providers use a ticketing system irrespective of whether they offer other ways of contacting them aside from it or not, due to the fact that the best way to deal with a problem most often is to submit a ticket. This form of correspondence makes the responses sent by both sides simple to follow and permits the client service staff members to escalate the issue in the event that, for example, an admin must get involved. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you have to have no less than two separate accounts to contact the help desk staff and to actually manage the hosting space. Incessantly switching between different accounts can sometimes be a bore, not to mention the fact that it takes a very long time for the majority of web hosting companies to reply to the tickets themselves.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from our company, you’ll never have to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can seamlessly access any trouble ticket whilst you’re browsing through your website files or updating various settings. The ticketing system is being closely monitored 24-7 by our client service staff representatives and the response time is no more than one hour, but it seldom takes more than 20 minutes to get assistance. In stark contrast with other companies, we do not charge extra for using the ticketing system, so you can touch base with us as often as you want and request info with regards to any billing or technical issue. You can also read a collection of educative articles, which will help you solve the commonest problems yourself.