24/7 Customer Support
Read more about customer support and why it's hard to discover a web hosting provider which provides top-class support.
Being able to get in touch with your cloud web hosting provider whenever you have any questions or encounter any issues is really important and how quickly they will answer back and react is crucial, particularly if your website is business-oriented, as longer downtime could mean losing potential clients. The support solutions are also a way to recognize actual providers from resellers. The latter usually answer only to e-mails or support tickets and you'll need to wait for a day or maybe more to receive a reply. When your problem involves several replies, you may end up losing several days to get a basic problem resolved. With a legitimate and reliable website hosting provider, you'll be in a position to get in touch with the support anytime and receive a prompt response whatever the issue or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Cloud Web Hosting
The customer and tech support services for all our cloud web hosting packages are round-the-clock, thus you can forget about waiting for several days so as to get assistance. If you are not our client yet, you can call us, chat with a representative or send an email message. If you do have an account, you are able to open a support ticket in addition to the other three ways of contact. You are able to select the most appropriate way to contact us based on where you are or what kind of device you use. We can help you for more or less any webhosting-related question that you may have or issue that you could experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you can open a support ticket, but even in this situation the maximum response time will never exceed an hour.